Help / Shipping & Returns
Shipping & Returns
Orders are processed in the order received. Launch shipping is intentionally clear and simple.
Shipping
Processing: 3-5 business days. US transit is usually 10-15 business days after shipment, for an estimated total window of about 2-3 weeks.
Returns
If something arrives damaged or incorrect, email hello@aurellestore.net with order details and photos. We'll help with a replacement, refund, or next step.
Support
Email hello@aurellestore.net for order questions, shipping updates, or return help. We aim to reply within 1–2 business days.